can’t buy upgrade for a feature i own

Discussion in 'Help & Support / Errors & Bugs' started by SailorMeown, Dec 31, 2025.

  1. SailorMeown

    SailorMeown President
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    i own the extcommands feature and have used it multiple times so i KNOW i own it but when i go to buy the upgrade, it says i don’t have the necessary features to purchase the upgrade? i’ve tried a few times on different days thinking it would take a while to update but it still won’t work.
     
  2. ClarinetPhoenix

    ClarinetPhoenix She does what she wants.
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    I just updated all your Base Feature wins on the store.
    ExtCommands _should_ be working - make sure you are adding ExtCommandsPlus to your cart first as well as ExtCommandsPlus2, you cannot by Plus2 before buying Plus.

    Let me know if you continue to have issues.

    In other news; we'll be automating this system soon so the crate will automatically add wins to your purchase history and its not reliant on me.
     
    #2 ClarinetPhoenix, Jan 2, 2026
    Last edited: Jan 2, 2026