Then perhaps you should fully understand it before posting xD

 

I agree with making hacking complaints private until they are proven guilty. I've seen complaints systems for multiple Steam gaming forums (I won't name them to avoid advertising), and they all use private complaints for hacking. However, making a wait period for complaints isn't the best solution in my opinion.

 

+1

 

I will say, I'm an advisor for one of the (if not) the largest Steam gaming communities. We have over 70,000+ registered users. All of our Ban Requests and Contests are only available to our admins (mods in this case). Ban Requests that are under Leadership review are only viewable to advisors plus (comparable to game admin, server admin). To be honest, the way ECC does their requests, complaints, and contests is a joke. It only encourages fighting and backstabbing. I mean, if I'm putting a request on somebody, why would I want them to see it? You're encouraging a confrontation. Requests and Contests shouldn't be a place where the general population gets a chance to be judgemental. It's a private matter between the Mods and the User. The mods are/should be smart enough to not have to have 30 people comment on someones Minecraft future. I understand this is supposed to "allow users to understand someones past before dealing with them." I mean really? Really? Really now? If that's the biggest opposition to making request/contests private, than I have some advice; Sub-Forums! What is wrong with creating a subforum that Mods create and lock threads after posting. I mean, we do copy and paste work every single day, and we keep up with 7+ divisions. During that time we also, keep up with member, play games, have meetings, discuss important matters, etc.

Another thing, why does ECC allow users to "play" admin and put irrelevant comments on people's requests/contests? I mean is it really that hard to have order with people on the internet? Another simple problem that could easily be solved by making them private.

I would be more than happy to sit down and discuss this matter if needed. This is all done because I enjoy playing on ECC servers, don't confuse constructive criticism with bashing.

CCCPofAmerica

 

Within the past week, we have been instructed to become a lot more harsh on users posting on complaints. So I feel like one of your biggest issues has been dealt with and that you will notice a difference going forward from now.

I do however, think that you are not giving sufficient weight to the importance of being able to check a users history. This is an economy server and a user's history with scamming etc is vital to be able to adequately protect yourself from being scammed. Similarly, the vast majority of complaints do no attract comments and in my opinion there is no issue with them being public. For example, a scamming complaint or a complaint about someone using vulgar language etc does not attract controversy and the felon's should not be able to hide from the rest of the playerbase.

Hacking complaints on the other hand, I can appreciate why they may be better placed somewhere only staff could see them. In particular recently, there has seemingly been a witch hunt out for certain users and this has tarnished their image. Additionally, there have been flame wars etc on the threads (which led to what I mentioned earlier about us now taking stricter action and deleting unnecessary comments).

I know this suggestion is only targeted at hacking complaints. I just wanted to make my point to the post above about how I feel it would be unwise to group all complaints under one umbrella, when there are certain ones which are needed to be public because of the economy/trading emphasis of ECC.

 

ive noticed you guys really cracking down recently....nice job!

 

First off, Dewsy92, I respect and understand your opinions.

Secondly, Let me ask you this. If player complaints are so important to you(meaning staff), have you thought about seperating them from the ban contests/requests? Contests/Requests are a personal matter. I do understand what you're saying but, I feel you are crossing the line of informing to breaching privacy. When someone gets banned off the server, that is between the mods(you) and the player being banned. Maybe you guys should think about keeping them private until the users request has been answered. I take it you can intergrate your forums to change levels of usergroup permissions per the status, correct? For example, pending would only allow mods to see it. Completed would be locked threads that others can view, but not comment on. This would allow them to see them, but not make clueless comments on. Clueless comments spread ridiculous rumors about people and can ruin their reputation. Personally I think any user that posts stupid/useless comments on appeals, should only be warned once. At our community, our members respect our Leadership enough that we don't say stuff twice. I understand you guys have "beefed" up the warning or whatever. Let me tell you though, its not near adequate enough. When users comment on stuff time after time(even after being warned) it is a direct slap to your face. They are basically telling you, "I'll do what I want to do." I understand some people are jsut trying to be friendly and help. In the end, mods/staff or whatever are in place to have a singular voice that people can respect and follow. I can tell you, I've done like 1 or 2 user complaints, it honestly felt like a lynch mob.

I thank you again for replying to me in such a responsible matter,

CCCPofAmerica

*edit* I apologize if I have grammar errors, I am typing fast and we have IE6 I believe. lol

 

I appreciate with what you're saying however, I do think that there are times when other players can play a valuable part in a Ban Appeal. For example, there was a ban appeal the other day regarding scamming in which the victim and the banned user communicated to work out a mutually agreeable repayment. I know that it would be possible for staff to 'add' interested parties to a private appeal, however I feel like this would be an unnecessary burden on staff time. We also are not always in a position to be able to identify all the interested parties.

This seems to be your main point - Unnecessary Posts. Especially as you propose to make the appeals public (but locked) after they have been handled, privacy of the user is not driving your suggestion.

What I would say is to give us time. We were at fault for allowing such free posting in the past (and we know we were at fault), but to change the attitude of the player base to know that they aren't allowed to post will take time. I have already noticed a significant decrease in unnecessary posts in the last few days since we have started to issue forum warnings and deleted the posts. I personally have given forum warnings which have led to 3 day forum bans, so I do believe adequate action is being taken.

If however, after a few weeks the situation has improved enough then I will be more sympathetic to your suggestion. At the moment though, I think we should wait and see how it works out. I feel that there are too many positives from keeping posts open/public to jump to making them private.

 

Out of curosity, why do forum bans and in-game bans not go hand in hand? Never had anyone reasonably explain that to me.

 

I have attempted to answer your question in a forum PM as I felt it would be off topic in here, as this is more based on complaints and not bans.

@Dewsy92 is also in that conversation

 

-1 Go ahead and post hacking complaints on me, I could honestly care less. I should have the right to complain against people who I think are hacking, and so should others.

 

i had the same idea about two weeks ago but i heard that they cant do it with xenforo forums so i did not suggest it +1 though if it can be done

 

Some other people might be uncomfortable about it, but it my opinion, it's fine.


@NinjaSteve13

This is from a server that I used to play on (name blacked out).
They have a different section for ban appeals, player complaints and staff complaints. In all 3 sections, only you and staff can see the post.
and it's xenforo

 

+10220 Again...

 

I've had a look at how to do this with XenForo, Its actually pretty easy to do. But.. How would the complaints and ban appeals get sorted out?

 

I know I'm the odd man out but I go -1 I kind of like watching the videos of people being accused of hacking

 

We all do, for @_TANSTAAFL Suggestion +1