If you want to remove members from your town, type /rg removemember *townname* *username*

 

You can also shorten that to /rg rm town user

 

You must submit an LWC Removal in the Staff Requests section of the forum.

 

Here is the link to the section: http://www.ecocitycraft.com/forum/forums/staff-requests.44/

 

Moved: Help & Support

And as some of these users have stated, you need to file an LWC Removal Request to remove locks on items.