Island lost/glitched

Discussion in 'Help & Support / Errors & Bugs' started by iAmJamesxMC, Jun 26, 2018.

  1. iAmJamesxMC

    iAmJamesxMC Builder
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    Hi,

    When I logged on, it is as if I am no longer part of my island? when I type ./is it gives me the interface to choose a new island even though I am still on my island.

    I can't currently do anything on my own island.

    This happened to my friend on my island last night too, it was as if he was no longer a member of the island and could not open chests or break blocks and had the message "island protected".

    I am currently able to access my chests and break blocks but I fear that if I left my island, I wouldn't be able to get back since /is doesn't work.

    Could you please look into this as soon as you can as I cannot currently play due to this and is quite a disappointing thing to happen. (happens quite a bit apparently?)

    Thanks.
     
  2. andrewkm

    Founder Premium Upgrade

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    Hey there, we have had some file saving issues recently.
    It looks like you were one of the unlucky ones to experience this problem.

    Don't worry though, everything will be back to normal during our next maintenance period :)
    We take full backups and have just recovered your file.

    ETA: 6-48 hours.

    We are continuing to investigate the issue and hopefully the developer of the plugin will have a fix shortly.
     
    #2 andrewkm, Jun 26, 2018
    Last edited: Jun 26, 2018
  3. iAmJamesxMC

    iAmJamesxMC Builder
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    Hi Andrew,

    Thanks for getting back to me on this. I wonder- how often are the backups for this? I made a lot of progress last night and hope it isn't lost!

    Thanks.

    James
     
  4. andrewkm

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    No block placement progress would be lost.
    Your island is still there and you are welcome to continue working on it and building even at this time.

    Only some of your challenges may be a bit off (if you completed one, it may be back to incomplete).
     
    #4 andrewkm, Jun 26, 2018
    Last edited: Jun 26, 2018
  5. andrewkm

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