President here in game im only a builder

Discussion in 'Help & Support / Errors & Bugs' started by Anderfin, Oct 27, 2017.

  1. Anderfin

    Anderfin EcoLegend
    EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️

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    I have been away for awhile and i am showing im still a president here but when i log onto the game it shows i am a new player. What can I do to fix this.
     
  2. JamieSinn

    JamieSinn Retired Lead Administrator/Developer
    Builder ⛰️ Ex-Tycoon ⚜️⚜️⚜️ Premium Upgrade

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  3. Anderfin

    Anderfin EcoLegend
    EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️

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    Thank you it is fixed
     
  4. andrewkm

    Founder Premium Upgrade

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  5. Anderfin

    Anderfin EcoLegend
    EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️

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    I think i may have had a different account under my user name, I came on and wanted to buy Ecodollars but it didnt know me so i resigned up and bought bucks but when i went to the web site i didnt get the money. I came back and found my original account then bought more under the original account and when i went back in it reconized my rank.. I still didnt get the dollars from the other Anderfin account but that is what it is. All is fine.. Would like my other dollars but i understand that may not be possible since i messed up
     
  6. andrewkm

    Founder Premium Upgrade

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    Please contact [email protected] if you purchased something and did not receive it. We will definitely look into it asap as it's not acceptable to simply not receive something you paid for. Let us know :)

    (Please include all relevant information, including transaction ID)
     
    #6 andrewkm, Nov 2, 2017
    Last edited: Nov 2, 2017